Support
Getting help and tracking your requests
How do I report a problem or ask for help?
Open My Tickets and tap the + button to start a new report. Pick a Category — Bug, Feature, Question, or Other — then add a short Title and a Description. For bugs, the Steps to Reproduce field helps us fix things faster.
When you submit, a ticket is created and you'll get a ticket number. You can tap View Ticket to jump straight into it.
What do the ticket statuses mean?
Each ticket shows a status badge so you know where it stands:
- Open — submitted and awaiting our team
- Pending — we're working on it or waiting on more info
- Resolved — a solution has been provided
- Closed — the ticket is finished
Use the filter pills at the top of My Tickets to view All tickets or just those in a given status.
How do I reply to or track a ticket?
Tap any ticket to open its conversation. Your messages appear on one side and support replies on the other, newest at the bottom. Type in the box at the bottom and send to add a reply.
A blue dot on a ticket in the list means there's a new reply you haven't seen yet. Pull down to refresh for the latest updates.
Replying is only available while a ticket is Open or Pending — once it's Resolved or Closed, the conversation is read-only.
Can I attach screenshots, and what should I include?
Yes. When creating a report you can attach images (up to a few per ticket) — screenshots are the quickest way to show a problem. Any attachments appear at the top of the ticket detail and open when tapped.
To help us resolve things quickly, include what you were trying to do, what actually happened, and the steps that led to it.