Customer Requests

Customer requests are incoming inquiries from your customers covering product reorders, stock checks, order status, consultations, party hosting, recommendations, samples, returns, feedback, general inquiries, profile updates, and product questions. Each request shows urgency level and status so you can prioritize responses.

There are 12 request types:

• Product reorder — Customer wants to repurchase
• Stock check — Availability inquiry
• Order status — Tracking an existing order
• Consultation — Product advice
• Party hosting — Interest in hosting a party
• Recommendations — Personalized suggestions
• Samples — Sample requests
• Returns — Return or exchange requests
• Feedback — Customer feedback
• General inquiry — Other questions
• Profile update — Contact info changes
• Product questions — Product information

You can mark requests as read, handled, or archived directly from the list. Tap a request to view full details and respond. High-urgency requests appear with a colored indicator so you can address them first.

Filter requests by status (new, read, handled, archived) or by request type. Sort by date or urgency to focus on what matters most. The search bar lets you find specific requests by customer name or content.