Account & Login
Sign in, social login, and account security
Can I use both email and social login for the same account?
Your account is identified by the email address associated with your login method. If you signed up with email/password and later try social login with the same email, the accounts are linked automatically.
To switch between login methods, simply use whichever option you prefer on the login screen. Your data and subscription remain the same regardless of how you sign in.
How do I change or reset my password?
If you signed up with email and password:
- Change password — open Settings → "Profile" and tap "Change Password". Enter your current password, then your new one.
- Reset password — on the sign-in screen, tap "Forgot Password?", enter your email address and tap "Send Reset Code". Enter the verification code from the email and set a new password.
If you sign in with Google, Apple or Microsoft, your password is managed by that provider.
What do I do if social login fails?
If social login fails or gets stuck:
- Make sure you have a stable internet connection
- Close and reopen the app, then try again
- If you see errors about an existing session, the app clears it automatically and retries
- On iPhone, make sure Safari is your default browser so Apple sign-in works reliably
If it still doesn't work, tap "Need help? Contact support" on the sign-in screen.